Terms and Conditions

We provide transport management services for individuals and groups. We operate under the brand name “CBA TRANSFERS”, which is our exclusive property. Our company name is CBA Transfers SL Agencia de Viajes.

For business purposes, our telephone number is (+34) 865 645 116, and you can find us on our website, https://www.cbatransfers.com, and at our email address: [email protected] / [email protected]. In the “24H/24H CONTACT” section of our website, you will find our other telephone numbers.

CBA Transfers provides transport management services for individuals and groups.

Before requesting any service offered on our website, please make sure that you have read and understood these terms and conditions, as they govern any subsequent contract. By making a booking, you confirm that you have read these conditions and that you have the legal authority to accept them on your own behalf and on behalf of all passengers. If you have any questions regarding the contractual conditions, please contact our customer service department before proceeding with the booking process.

CBA Transfers acts as a representative of direct transport providers.

These terms and conditions are intended to apply to all services booked through our website. Please read these conditions before making a booking.

CBA Transfers – CIF: B-44782290, complies with the regulations in force in Spain. All our providers hold transport licenses and insurance for all vehicles.

INTRODUCTION

1.1. These general conditions apply to all bookings made on this website. We invite you to read them carefully before making any booking.

1.2. By requesting a service provided on our website, you agree to be legally bound by these terms and conditions, which apply to your service request.

OUR WEBSITE

2.1. Our website is a place where you can find and book a transport service from the airport to your place of residence and vice versa. For more details about our services, please see the relevant pages on our website.

ONLINE BOOKING PROCESS

3.1. The person making the booking must be 18 years of age or older and is responsible for following all the steps of the online booking system, ensuring that all the information provided is correct and complete, and paying in full.

3.2. Once the contract has been formalized with CBA Transfers, the company will carry out all the necessary arrangements to organize the requested services.

3.3. The contract shall only be binding on the parties when you receive your transfer voucher by email. In the event that the transport operator is unable to provide the requested service, the customer will be informed and the full amount will be refunded using the same payment method used, and the company shall be released from any obligation to the customer.

3.4. The customer must confirm receipt of our notification. If confirmation of receipt is not received, the email records stored on our mail server shall be considered sufficient proof of receipt.

3.5. The receipt of our confirmation messages and the payments made by the customer shall not be considered proof of the existence of a binding contract.

3.6. You must be ready to print and keep your vouchers in order to present them to the transport operator for the driver’s inspection. If the booking holder does not provide proof, the transport operator may not perform the service. We recommend that you print and keep all communications with the company in addition to the transfer voucher.

3.7. The use of our services by minors is strictly prohibited. Their parents, legal guardians, or any other responsible adult must contact us immediately if a booking for minors is made with CBA Transfers, in order to proceed with its immediate cancellation. Minors may only travel accompanied by an adult.

TRANSPORT SERVICES

4.1. CBATransfers Shuttle offers its services to individuals and groups.

4.2. We offer a selection of services for which the transport operators have given their consent. These include private transfer services and shared transfer or shuttle services.

4.3. If you are unable to locate the driver of your private transfer or the representative of the shuttle service, please contact us using the 24-hour telephone numbers shown in your booking confirmation. If you do not call these numbers and instead make other arrangements for the transfer, we will not be able to provide the service, the transport operator will be released from its obligations, and no refund will be made. If the driver of your private transfer or the shuttle service representative cannot locate you, a member of our customer service department will call the mobile phone number provided in the booking.

Please make sure you have this phone with you while waiting in the baggage claim area or at customs. If we are unable to locate you or contact you at the number provided, we will not be able to provide the service and no refund will be made. All telephone conversations are recorded and stored by our 24-hour Customer Service Department and, in the event of a dispute, may be used as evidence to determine whether calls were made.

It is your responsibility to verify the agreed pick-up time and ensure that you arrive at the airport, station, or port in time for check-in or any other travel procedure.

The carrier will pick you up and drop you off as close as possible to the addresses provided. If access via a regular route is closed due to weather conditions, traffic accidents, etc., the carrier will be obliged to take another route to reach the agreed destination, but at no additional cost to you.

All booked transfer services are covered by the carrier’s liability insurance or that of its subcontractor.

We make every effort to send a confirmation by SMS if requested, but the proper functioning of this service depends on telephone networks that are outside our control. In the event of loss or delay of SMS messages, the customer must consult the information provided by email or in the “My Booking” section of our website.

PRICE AND PAYMENT

5.1. On our website, you can view the prices of our services and the detailed procedures for payment and delivery of services. The price of any Service shall be the price published on our website at the date and time of the service request. We may change the price of any Service on our website before you make the request. We try to ensure that the prices published on our website are accurate, but we must validate the price charged for the service as part of the acceptance procedure (see clause 3.2 above). We will inform you if the price of the service is higher than that specified in the request, and you may cancel and decide whether or not to proceed. If you cancel the service request, we will refund the amount paid.

5.2. Prices are calculated per vehicle. In most cases, our providers’ policy requires that each passenger be entitled to one suitcase or standard-size travel bag and luggage similar to that permitted by airlines. If you are travelling with golf clubs, surfboards, or any other unusual items, please make sure to inform us in advance at the time of booking. Otherwise, we cannot guarantee transport.

5.3. Payment by credit card is made at the time of the request, as indicated on the “Booking Service” page of our website. That page also indicates which cards are accepted. Some credit card issuers charge us a handling fee, and we will pass this charge on to you if you pay with those credit cards.

5.4. The prices quoted on the website are expressed in euros (EUR) based on the European Central Bank rate. If any issue arises, the correct price will be shown in euros.

6. LANGUAGES

6.1. On our CBA Transfers website, electronic bookings may be made in several languages. Customer service provides support by telephone and email, attempting to operate in the language used, but service is only guaranteed in Spanish and English. We try to assist in the language used for the booking whenever possible and, from Monday to Friday, you may also communicate in French, Dutch, Norwegian, Swedish, and Danish by telephone or email with our booking department.

6.2. We check the quality of the translation of our general terms and conditions of sale on our website, but in the event of any discrepancy, the Spanish version shall be considered valid.

7. OUR LIABILITY

7.1. In the event of a breach of these conditions, we shall only be liable for damages arising from our negligence or breach, and no more than the total amount paid by you. We shall not be liable for damages not directly attributable to us or those caused by accident, force majeure, or legal or administrative requirements.

7.2. We are not responsible for incidents that occur during the service, in particular illness, personal injury, or death, unless they are the direct result of our negligence.

7.3. This means that, under these conditions, we may accept liability if, for example, the passenger dies or suffers personal injury, or if the transport service is not provided as contracted or is poorly provided as a result of our failure, the failure of our employees, or our failure to ensure that the transport operators provide the contracted transport service with reasonable care and professionalism. Please note that it is your responsibility to prove this lack of care and professionalism if you have a complaint against the company.

7.4. Furthermore, we shall only be responsible for what our employees and transport operators do or fail to do while acting within the scope of their professional duties (for employees) or while carrying out the work we have requested them to perform (for transport operators).

7.5. No section of these Terms shall limit or exclude:

• our liability to you for death or personal injury resulting from our negligence;
• any other liability which, by law applicable to consumers and users, cannot be excluded or limited.

7.6. We shall be fully exempt from any liability if the customer purchases the service directly from the transport operator.

7.7. We cannot guarantee 100% accuracy of the content of this website. The possibility that the website may be affected by a computer virus cannot be ruled out. In any case, we will do our best to correct any errors brought to our attention as soon as possible.

YOUR RESPONSIBILITIES

8.1. If your flight is diverted for any reason, we recommend that you call our 24-hour hotline as soon as possible to book another transfer at a reduced price. Please note that, according to their terms and conditions, it is the airline’s responsibility to ensure that passengers arrive at the original destination airport.

8.2. It is your responsibility to travel with your booking form, which contains all the details of your booking as well as the emergency number for our offices, available 24 hours a day. We do not accept claims for liability or compensation for any loss of service if you do not travel with your booking form.

COMPLAINTS

9.1. If you detect a problem with the service, please contact the provider or contact us using the numbers listed on the booking form. We will try to review the issue with the provider on your behalf and attempt to resolve it immediately.

9.2. If, upon your return, you encounter any issue with the Service relating to CBATransfers Services, you must inform us as soon as possible by email at [email protected]. We will contact the provider and attempt to resolve any service issues within 30 days from the date of notification.

9.3. Please note that complaints must be made within 15 days following the return booking. The same applies if you have only taken the return journey; you must submit the complaint within 15 days following that date.

MODIFICATIONS AND CANCELLATIONS BY THE CUSTOMER

10.1. The destination or pick-up address and accommodation are those indicated on the booking form. To change this or any other information, you must do so on the website under “MY BOOKING” or send an email to [email protected], which is our booking centre, at least 24 hours before the travel date.

10.2. Any booking cancellation must be managed directly on the website under “MY BOOKING” or communicated by email to [email protected] at least 30 days before the travel date. You may cancel services separately or cancel a booking in its entirety. CBA Transfers will refund the amount paid.

10.3. CBA Transfers electronically stores all documents constituting the contract, and these are accessible to customers.

10.4. No refund shall be made if the cancellation occurs less than 48 hours before the scheduled time for cancellation of the transport service. In this case, we will send you an email confirming the cancellation so that you may use it to make any claim on your side.

13. USER BEHAVIOUR

13.1. By entering into this contract, you tacitly grant the company and the transport operator the right to deny service to any passenger who, at the driver’s discretion, is under the influence of alcohol or drugs, or whose behaviour may be dangerous to the driver, the vehicle, or other passengers.

13.2. Passengers may not bring alcoholic beverages into the vehicles for consumption during the journey. The seller also reserves the right to refuse transport to anyone who appears to be under the influence of alcohol or drugs.

13.3. Smoking is prohibited inside and around the vehicle.

13.4. Eating inside the vehicle is prohibited.

13.5. Passengers shall pay for any costs arising from damage they cause. We reserve the right to enforce these conditions and you authorize us to charge your credit or debit card for damage to the vehicle (including, for example, deep cleaning) or for items that have gone missing from the vehicle.

13.6. We reserve the right not to accept further bookings from a customer who has repeatedly caused a serious incident or incidents.

EXCESS LUGGAGE

It is essential that you notify us at the time of booking if you are travelling with excess luggage, including: surfboards, bicycles, pets for transport, and other oversized items. This will ensure that vehicle providers send a suitable vehicle. If you fail to notify us at the time of booking, you will be responsible for the additional costs associated with transporting such items.

CONFIDENTIALITY

15.1. In order to facilitate the fast and efficient development of the relationship between CBATransfers and its customers, and as guaranteed by this notice from CBA Transfers, customers who access the CBA TRANSFERS website do so anonymously and are not registered by us for an online service. The user remains anonymous throughout their search of all the information on the Website, and at no time are their personal data recorded for an online service, in accordance with legal requirements and the information relating to the personal data protection policy (Law 15/99 of 13 December on the Protection of Personal Data) and Royal Decree 1720/2007, approving the implementing regulations of that law.

15.2. However, we use user identifiers (cookies) on our websites to collect information about website use, such as the server to which the user’s computer is connected, the type of browser used (for example, Google Chrome or Microsoft Edge), and how the potential customer learned about CBA Transfers. We use this information only to help us improve our marketing policies, and no personal data of Internet users is included in this data collection.

15.3. Costablancaairportservices.com collects certain personal data such as the name, email address, or mobile number of the person making the booking and of the persons using our transfer services.

15.4. By entering into a contract with us and accepting our Terms and Conditions and Privacy Policy, you tacitly consent to CBA Transfers using your personal information to carry out the requested service and ensure proper billing. The data we collect is necessary for us to fulfil our contract with you. We may need to contact you regarding your transfer, send you the booking confirmation by SMS (if requested), and send you a payment confirmation and an email with the booking voucher.

We may also need to request further information about your travel plans to ensure a smooth service, send updated instructions on where to meet your driver, notify you of any necessary changes (especially in the event of service changes concerning information you have booked with us), or share useful information with you during your journey.

The flight, train, or boat number and the accommodation address are also necessary data we need in order to provide your transfer service. We also need to know the exact address where we will pick you up and drop you off.

15.5. Regarding payments, card details are entered on a highly secure payment page and are never seen or stored by us. In order to process and book the service, we may share your information with transport operators or other involved third parties. We will provide only the information necessary to ensure the successful completion of your transport.

15.6. Users’ rights regarding their personal data. The customer may exercise their rights of access, erasure, rectification, and objection to the processing, use, and transfer of their data by sending a communication to CBA Transfers at [email protected].

The customer accepts the terms of this privacy policy and consents to the transfer of personal data to third parties for the purpose of obtaining an optimal service.

15.7. Once a visitor to our website becomes a customer, we may use the data provided during the booking process to offer future promotions and suitable offers.

The data provided helps us guide you towards other services that may be of interest to you. These offers will be sent to your email address and may be based on the information provided.